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Frequently asked questions

Q: Can I book my own lunch or dinner trip?

Yes, using the Ring & Ride service, provided the booking is with our area.

Q: Why is there a limit on the number of shopping bags one can bring on the bus?

This is a health and safety issue - too many bags can block emergency exits.

Q: Why do you do trips?

It is our intention to provide varied transport to individuals including addressing social isolation.

Q: When is the best time to ring community transport?

The telephone lines are often very busy first thing in the morning, after 11am they are much quieter.

Q: Why can’t I use my bus pass to go to Bristol or Weston Super Mare?

South Gloucestershire Council, not GCT, determine how bus passes can be used.
We run Day Trips so that we can visit such places as Weston and Bristol.

Q: Why can’t I take my dog?

For health and safety reasons, dogs etc need to be harnessed to a seat belt – as they do in a car – otherwise they could harm someone in the event of an accident. We will accept specially trained dogs for the visually and hearing impaired.

Q: Can I take a walking aid?

Yes, provided it is requested at time of booking (as we need to make space available and arrange clamps for securing your aid safely).

Q: Do you run in the evenings or at weekends?

We can provide transport:

  • Monday to Friday until 5:00 pm on our R&R service
  • Saturdays depending on volunteers availability 
  • We have daytrips on Sundays at times and sometimes evening trips. These will be listed on our outing page.
  • If you have a particular transport request or would like an advice or further information please call 01454 228706.
Q: Why can’t I book transport on the same day?

Drivers’ log sheets for the following days’ bookings go out the night before – which would not enable us to add others. Also, we do not have a Hackney licence like taxis and therefore cannot take same day bookings.

Q: can you provide hospital transport

Short answer is YES!! 
GCT Hospital Transport Scheme provides Dedicated Hospital Transport
Please ring 01454 228706 for further information

Q: Can I travel with my Wheelchair

Short answer is YES! but please see our wheelchair policy for more details:

Q: I'm still unsure!

Whenever in doubt just give us a call:
 01454 228706

Q: How do I know if I live in an area eligible to join?

We have a map of our membership area avaliable to view HERE all residences & groups within the green zone that meet the membership criteria are able to join. But if you have any doubts or if your local community transport provider has been unable to help you then please call us as we may still be able to assist.

Q: How can I find out about volunteering?

We are always looking for new volunteers to join us.
Please checkout out the volunteering area of our website here

Q: What are your fares and charges

Our prices depend on the service required, please get in touch for the latest information.