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Booking line issues

Complaints during this past year are invariably related to our booking line – and we are constantly reviewing how this is managed. Our booking system is being updated during the summer holidays which will help to alleviate this.

One way passengers could assist us would be to try and ring during less busy times for example after 11:30am another would be for passengers to endeavour to be more flexible when booking less urgent travel, for example shopping trips.

A big thank you goes to our Admin Volunteers who have been invaluable this past year, particularly in supporting us at times of crisis, such as during the many power cuts and loss of phone services that seem to be more regular in North Road than anywhere!