The office is open from 9am-3pm, Monday to Friday. If you want to visit in person, you must ring & book an appointment.
Office Number – 01454 228706
Booking Line – 01454 227364
 
Our services:

Ring and Ride:
Monday-Friday 07:30-17:00- this can be used for local journeys such as shopping, dentist, GP appointments, seeing friends & family, clubs & hairdressers. Passengers pay a fare for each journey, with a discount for bus pass holders.
 
Regular Bookings:
Regular bookings are done for passengers who wish to have the same journey each week, passengers must be flexible as we link journeys to accommodate as many passengers as possible.
These bookings can be changed to accommodate another passenger. They must be cancelled if a passenger does not travel or the regular booking will be cancelled and passengers will have to call to book for each week.
 
Voluntary Car Service:
Primarily used to enable our passengers to get to hospital appointments.
 
Friends of GCT Trips:
A monthly programme of trips; leaflets will be on the buses, or you can join our email list, view them on our Facebook page & website or call us to ask what the trips are.
 
When can I book?
Hospital appointments – please book as soon as you have your appointment. The more notice the better! We ideally need 3-4 weeks’ notice minimum for hospital appointments to give us time to organise our volunteers. It’s useful to inform the hospital you are using Community Transport and also find out roughly how long you can expect to be. A volunteer will usually cover hospital bookings using their own vehicles or failing that, one of our GCT vehicles (for costs, see overleaf).
 
Ring and Ride – you can book for medical appointments and social journeys whenever you like.
 
How can I book?
Call either 01454 227364 or 01454 228706 during office hours.
 
Emergencies:
We have an emergency phone – this should only be used if your transport hasn’t arrived, to cancel your bus out of office hours, or for changes to pick up points. The number is 07739 941820. Make sure you have one of our cards in your purse or wallet with the number on.
 
What can I bring with me?
We allow passengers to have one shopping trolley OR three shopping bags, plus any mobility equipment. *We do not allow E-Scooters on our vehicles*
 
Guide / Assistance Dogs:
Guide dogs or assistance dogs are allowed on the vehicle. Please confirm on booking to ensure the driver has the correct harness. If you are allergic to dogs, please also let us know so we can ensure you won’t be travelling on the same vehicle / at the same time.
 
Why can’t I book & travel on the same day?
We use a section 19 licence, which has certain laws we need to follow.
 
What if I need a wheelchair?
For wheelchairs and scooters, you must tell the office and we will arrange for one of our drivers to assess it before you want to travel. All wheelchairs & scooters must be a model that has been crash tested to enable travel (this is a legal requirement). We put a tag on your mobility device so all the drivers know it has been assessed. If you know you are getting a new device we can get this booked in for you so transport isn’t disrupted.
 
What days do you operate?
Monday to Friday – Ring & Ride
Voluntary Car – generally Monday to Friday but some of our volunteers can help on evenings and weekends for special journeys. Please ensure we have as much notice as possible to try and accommodate this.
 
What we ask our passengers to do:
Please be ready ten minutes before your pick up time and allow ten minutes after in case buses are running late. You should book everything through the office, do not call the volunteers on their personal phones or tell drivers to do it.
Please be as flexible as possible for shopping & social bookings, it means we can help as many passengers as possible.
 

How much does it cost?
£20 per year for membership. £10 from July
onwards. Our preferred method is by card payment
over the phone or bank transfer (use your name as
a reference so we know who it’s from).
 
Ring and Ride:
Distance – Home to Destination
Bus Pass Holder Price
0-5 miles – £6
5.1 – 10 miles – £7
10.1-15 miles – £8
 
Passengers with a ‘C’ on their bus pass can have a carer accompany them. The carer’s fare is £4.50. (£5.50 for those passenger’s carers without a bus pass)
If you are not a Diamond Travel Card holder please add £2.00 to the fare.
 
Out of area charges:
Sometimes we will travel ‘out of area’ and these fares are slightly higher, please discuss with the office as a set price would be agreed in advance.
 
Loyalty Cards:
Available from your driver, these can be stamped each time you travel on the Ring & Ride service. After you’ve completed 9 journeys, present the card to the driver to get your 10th journey free.
Don’t forget to ask your driver for a new card each time you fill one up
·       Loyalty cards can only be used on the Ring and Ride Service.
·       For those passengers that travel ‘out of area’ the loyalty card cannot be used on the out of area journey.
·       Loyalty cards cannot be used for carers.
 
Voluntary Car Scheme:
To help towards our costs, there is an admin fee of £2.00 per request, payable at the time of booking.
Staff will take payment via card over the phone when you book your journey.

This is non-refundable even if your booking is cancelled.
If passengers are booking for a day where we have a high number of outstanding appointments we will take the details but the booking will be placed in a ‘waiting list’ this means we would advise alternative transport arrangements but will still endeavour to cover the booking. If we are able to cover the booking the admin fee will then be taken.
 
Cost:
Using volunteer’s own car = £0.50p per mile. Mileage is charged from the volunteer’s home, to yourself and then on to the destination, plus the return.
 
Using a GCT Vehicle = £25.00 for bus pass holders (£27 for non-bus pass holders for a journey there and back with the driver waiting 1.5 hours approx. £50.00 for a double journey (£52 for non-bus pass holders) whether you need a double journey or if the driver is going to wait for you would be discussed fully at the time of booking.

Voluntary drivers will wait up to an hour and a half for passengers; if you need longer than this we will arrange a double journey. A volunteer using their own car would return home until you call them, and you would be charged for this mileage as well. You can take a companion with you for this service only, at no extra charge.
We will also use the Voluntary Car Scheme for special requests, places that are out of our area or special occasions such as weddings. For these bookings a higher admin fee applies (£5). If we use our own vehicles the mileage charge is £0.60p per
mile.

Please be aware demand on this service has increased drastically we are at times linking passengers together so you may be asked to attend slightly earlier/wait slightly longer for a return journey. This means we can accommodate more passengers and help more of you get to hospital appointments.
 
Why the difference?
We have to ensure that we are covering the costs of running our own vehicles.
 
When can I use the emergency phone?
·       If your transport is more than ten minutes late.
·       If you need to cancel something and the office is closed
·       To check if the buses are running in case of adverse weather, eg. snow
·       Please bear in mind the office staff take this phone home and it should only be used if your query cannot wait until the office is open. Do not use it to book transport or for general enquiries.

Cookies and Privacy Policy

This site uses cookies (small data files placed on the hard drive of your computer when you visit a website).  These are used to allow you to log into the site and access restricted content and services, these expire when you close your browser.  You can decide to stop this or any site from using cookies – to find out more visit
http://aboutcookies.org/
 
We only use cookies to enhance your viewing experience of this website (such as layout & display options). NO personal data is collected & NO data is ever passed to Green Community Travel ltd or anybody else.  Any cookie (if required) is held exclusively on your device & expires at the end of your session. 
 
By law you have certain rights over your personal data that we hold: to receive a copy of the data, to ask us to correct any errors, or to delete it once we no longer need it. To contact us regarding those rights, or anything else in this privacy notice, please write to us at our registered postal address below.
 
The EU General Data Protection Regulation (GDPR) (see https://www.gdpr.eu/) came into enforcement from 25 May 2018 and introduces new requirements for web sites which handle information that can be used to identify individuals. The regulation underlines that consent must be unambiguous and involve a clear affirmative action.

You can also view our Privacy Policies below:

Group privacy policy

At Green Community Travel we ensure any personal data entrusted to us is kept confidential and secure. We understand we have sensitive data and are committed to safeguarding passenger’s privacy and this is detailed in this Privacy Notice and sets out how we will treat your personal information.
As registering with us establishes a contract to provide transport services this provides us with the lawful basis for processing your personal data, below we outline when we would use this, why, and how we keep your data secure

Types of data we collect
-Information that you provide to us for the purposes of registering for our services.
-Information that you provide to us for the purpose of receiving notification of these services.
-We may collect, store and use the following types of data:
-Name, Address, Telephone Number(s) Email Address Emergency Contact Details and Bus Pass Number.

Mailing List
As part of the registration process for our mailing list of services, we collect your email address. We use this purely to facilitate contact and do not share this with any third party.
If you wish to withdraw consent from this email please email admin@greencommunitytravel.co.uk or call 01454 228706.

Third Parties
Provide third parties with statistical information about our users
Provide the local authority with statistical information about bus pass holders as per our contractual agreement with South Gloucestershire Council.
To enable us to rectify any software issues with Shaunsoft Ltd and to meet their contractual obligations. Details of how they may use your data below:

How we hold the information
All the personal data we have is stored on our database(s) currently within the European Union, later this year this database along with all our customer databases will be moved to UK data centres, not later than June 2018.
All access to your CTX data is restricted to approved Shaunsoft staff, using secure accounts with at least 2 factor authentication.

You can view the Microsoft Azure Security Information here

We follow all the recommended security practices, protocols and guidelines in storing your data. Specifically with regard to your databases you, you can read the guidelines we follow here.

We never keep local copies of your data, occasionally when you provide us data, either to import or upload it is permanently deleted as soon as it is processed. We do not disclose any of your data to any 3rd parties except where we are required to do so legally, such as your invoicing history to our accountants, auditors and HMRC.

To enable us to rectify any IT issues with our IT Support Company; IAP and to meet their contractual requirements. Details of how they may use your data below:

REFRESH IT do not store or hold any of our software data. They do hold our Email Data and this is encrypted in transit, all email data is held in UK datacentres.


Security of Your Personal Data
We will take reasonable, technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

The data held in our building is stored on a network attached device, accessible only from computers connected to our internal network. All data shares are protected by username & password security.

Our UK based IT support provider have access to our computers via their remote support system. Access to the system requires:

Access to the support companies building.
Log in credentials for the companies PCs (all encrypted).
Username & password for the company portal.
Username & password for the support system.

In the unlikely event of theft of PCs, in addition to 2, 3 & 4 above, the system will not allow any log in as no other Internet connection is not registered as.
Only Shaunsoft staff are able to access our system using secure accounts and two factor authentication.
Shaunsoft follow all the recommended security practices, protocols and guidelines in storing our data. Specifically with regard to your databases you, you can read the guidelines we follow here
Shaunsoft never keep local copies of our data, occasionally when we provide them with data, either to import or upload it is permanently deleted as soon as it is processed.
In the event that we terminate our contract with Shaunsoft our data will be retained for no longer than is necessary and once your relationship with Shaunsoft ends all your data will be permanently deleted as soon as practical, in not less than 30 days. However will have to retain your financial and accounting history for legal reasons.


Other Disclosures
To the extent we are required to do so by law.
In connection with any legal proceedings or prospective legal proceedings.-
In order to establish, exercise or defend our legal rights.
In the event of an emergency which puts any person at risk we would follow South Gloucestershire Council’s safeguarding policy.
https://sites.southglos.gov.uk/safeguarding/adults/i-work-with-adults/who-is-an-adult-at-risk-2/

Passenger Privacy Policy

At Green Community Travel we ensure any personal data entrusted to us is kept confidential and secure. We understand we have sensitive data and are committed to safeguarding passenger’s privacy and this is detailed in this Privacy Notice and sets out how we will treat your personal information.
As registering with us establishes a contract to provide transport services this provides us with the lawful basis for processing your personal data, below we outline when we would use this, why, and how we keep your data secure

Types of data we collect
– Information that you provide to us for the purposes of registering for our services.
– Information that you provide to us for the purpose of receiving notification of these services.
– We may collect, store and use the following types of data:
– Name, Address, Telephone Number(s) Email Address Emergency Contact Details and Bus Pass Number.

What we use your data for
To administer the Travel Services we provide.
To enable your use of the travel services.
Send statements and invoices to you and collect payments from you.
Send you emails that you have specifically requested. (You can inform us at any time if you would like to be removed from this list.)

Mailing List
As part of the registration process for our mailing list of services, we collect your email address. We use this purely to facilitate contact and do not share this with any third party.
If you wish to withdraw consent from this email please email admin@greencommunitytravel.co.uk or call 01454 228706.

Third Parties
Provide third parties with statistical information about our users
Provide the local authority with statistical information about bus pass holders as per our contractual agreement with South Gloucestershire Council.
To enable us to rectify any software issues with Shaunsoft Ltd and to meet their contractual obligations. Details of how they may use your data below:

How we hold the information
All the personal data we have is stored on our database(s) currently within the European Union, later this year this database along with all our customer databases will be moved to UK data centres, not later than June 2018.
All access to your CTX data is restricted to approved Shaunsoft staff, using secure accounts with at least 2 factor authentication.

You can view the Microsoft Azure Security Information here:

We follow all the recommended security practices, protocols and guidelines in storing your data. Specifically with regard to your databases you, you can read the guidelines we follow here:

We never keep local copies of your data, occasionally when you provide us data, either to import or upload it is permanently deleted as soon as it is processed. We do not disclose any of your data to any 3rd parties except where we are required to do so legally, such as your invoicing history to our accountants, auditors and HMRC.

To enable us to rectify any IT issues with our IT Support Company; IAP and to meet their contractual requirements. Details of how they may use your data below:

REFRESH IT do not store or hold any of our software data. They do hold our Email Data and this is encrypted in transit, all email data is held in UK datacentres.

Security of Your Personal Data
We will take reasonable, technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

The data held in our building is stored on a network attached device, accessible only from computers connected to our internal network. All data shares are protected by username & password security.

Our UK based IT support provider have access to our computers via their remote support system. Access to the system requires:

Access to the support companies building.
Log in credentials for the companies PCs (all encrypted).
Username & password for the company portal.
Username & password for the support system.

In the unlikely event of theft of PCs, in addition to 2, 3 & 4 above, the system will not allow any log in as no other Internet connection is not registered as.
Only Shaunsoft staff are able to access our system using secure accounts and two factor authentication.
Shaunsoft follow all the recommended security practices, protocols and guidelines in storing our data. Specifically with regard to your databases you, you can read the guidelines we follow here
Shaunsoft never keep local copies of our data, occasionally when we provide them with data, either to import or upload it is permanently deleted as soon as it is processed.
In the event that we terminate our contract with Shaunsoft our data will be retained for no longer than is necessary and once your relationship with Shaunsoft ends all your data will be permanently deleted as soon as practical, in not less than 30 days. However will have to retain your financial and accounting history for legal reasons.


Other Disclosures

To the extent we are required to do so by law.
In connection with any legal proceedings or prospective legal proceedings.-
In order to establish, exercise or defend our legal rights.
In the event of an emergency which puts any person at risk we would follow South Gloucestershire Council’s safeguarding policy.
https://sites.southglos.gov.uk/safeguarding/adults/i-work-with-adults/who-is-an-adult-at-risk-2/